Q: How do I place a custom order?

A: Simply complete our Custom Order Form with your design, sizing, and order details. Once submitted, we will review your request and send a quote within 24–48 hours.

Q: What happens after I submit my order?

A: After submission, you will receive a custom quote and mockup tailored to your request. Upon your approval, we will proceed with invoicing. Production begins once the quote and mockup are approved, and payment has been received.

Q: Can I make changes after submitting my order?

A: We’re happy to make any adjustments before your final approval to ensure everything is exactly as you envision. Please note that changes requested after approval may affect pricing and turnaround time.

Once payment is received, changes can no longer be made, as production will begin.

Q: What file type should I upload?

A: We recommend high-resolution (300 DPI) PNG files with a transparent background for best print results.

Q: What if my design is low quality?

A: If your file does not meet print standards, we will notify you and offer design assistance for an additional fee.

Q: Do you offer design services?

A: Yes. We offer design assistance for clients who need help creating or refining their artwork.

Q: What is the difference between DTG and DTF printing?

A:

DTG (Direct-to-Garment): Soft, breathable print that blends into the fabric

DTF (Direct-to-Film): Bold, vibrant print that sits on top of the fabric and offers greater durability

Q: What products do you offer?

A: We offer t-shirts, hoodies, crewnecks, tote bags, and select custom items.

Q: Do you offer bulk orders?

A: Yes. Bulk pricing may be available depending on order size.

Q: How long does production take?

A: Production times vary depending on order size and demand. Estimated turnaround will be provided with your quote.

Q: When will I receive my tracking number?

A: Tracking information is provided once your order has been completed and shipped.

Q: Do you accept returns or refunds?

A: No. All items are custom-made.

All sales are final once production begins.

Q: What if I ordered the wrong size?

A: Customers are responsible for confirming all sizes before approval. We do not offer refunds or exchanges for sizing errors.

Q: Why is mockup approval required?

A: Mockup approval ensures that all design details are correct before production. This protects both you and our production process.

Q: When are you available?

A:

Sunday: 12:00 PM – 4:00 PM

Monday – Friday: 8:00 AM – 5:00 PM

Saturday: Closed (Sabbath Observed)